Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website operated by Oryn ("Company", "we", "our", "us"), incorporated and operating in the United Arab Emirates, and any services, content, or functionality we offer through it ("Services").

"You" or "Client" means any individual or legal entity accessing the Site or engaging Oryn for professional services.

These Terms apply to the use of this marketing website and any pre-engagement activity (enquiries, discovery calls, proposals). Actual service engagements are governed by a separate Statement of Work ("SOW") or Master Services Agreement ("MSA") executed between the parties.

Oryn provides custom AI development and consulting services, including but not limited to: agentic workflow design and deployment, machine learning model development, retrieval-augmented generation (RAG) systems, conversational AI and chatbot development, AI strategy consultancy, and bespoke AI integrations.

Nothing on this Site constitutes a binding offer to provide services. All engagements commence only upon execution of a signed SOW or MSA and receipt of any agreed deposit.

We reserve the right to decline any engagement at our sole discretion and without obligation to provide reasons.

You agree not to:

• Use the Site for any unlawful purpose or in violation of UAE Federal Law No. 5 of 2012 on Combating Cybercrimes or any successor legislation.
• Scrape, crawl, or systematically extract content from the Site without our prior written consent.
• Attempt to gain unauthorised access to any part of the Site, its servers, or related systems.
• Transmit malware, viruses, or any code designed to disrupt, damage, or interfere with the Site.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Site in any manner that could damage, disable, or impair the Site's performance.
• Submit false, misleading, or fraudulent enquiries or booking requests.
• Use the Site to harass, abuse, threaten, or harm any individual.

We reserve the right to terminate your access to the Site at any time and without notice if we reasonably believe you have violated these Terms.

Given the nature of our work, the following apply to all AI-related deliverables and content on this Site:

Information shared during pre-engagement discussions (discovery calls, proposal exchanges) will be treated as confidential by Oryn and will not be disclosed to third parties except as required by law or with your consent.

Formal confidentiality obligations for active engagements (including mutual NDAs) are documented in the applicable SOW or MSA.

Specific pricing, payment schedules, and invoice terms are set out in the applicable SOW. Unless otherwise agreed in writing:

• A deposit of up to 50% of the project value may be required before work commences.
• Invoices are payable within 14 calendar days of issuance.
• All amounts are quoted in USD unless stated otherwise; UAE VAT (currently 5%) applies where required by law.
• Late payments may attract interest at a rate permitted under UAE law.
• Oryn reserves the right to pause or terminate work if invoices remain unpaid beyond 30 days without agreed arrangements.

The Site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or timeliness of any information on the Site.

Specific warranties applicable to service deliverables are set out in the applicable SOW or MSA.

To the fullest extent permitted by UAE law:

• Oryn shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our services, even if we have been advised of the possibility of such damages.
• Our total aggregate liability for claims arising from a service engagement shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
• Nothing in these Terms limits liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded under UAE law.

AI systems inherently carry performance uncertainty. Clients are responsible for implementing appropriate human oversight, testing, and validation before deploying any AI deliverable in a production environment.

We may suspend or terminate your access to the Site immediately, without notice, if you breach these Terms or if we are required to do so by law.

Termination rights for active service engagements (including notice periods and consequences of early termination) are set out in the applicable SOW or MSA.

Provisions that by their nature should survive termination (including Sections 4, 5, 9, 10, 13, and 14) will remain in force after termination.

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days from written notice of the dispute. If negotiation fails, the dispute shall be referred to and finally resolved by the competent courts of Dubai, UAE, which shall have exclusive jurisdiction.

Notwithstanding the above, Oryn reserves the right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property or confidential information.